Frequently Asked Questions
Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us.
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 7–14 business days for international orders. Domestic orders may arrive sooner depending on your location.
Do you ship worldwide?
Yes! We ship to most countries worldwide. Shipping rates and delivery times vary by destination.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package in real time.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placing them. Please contact us as soon as possible if you need to make changes.
Products
What materials are your keychains made of?
Our keychains are crafted from high-quality materials including acrylic, metal alloy, and resin, designed to be durable and long-lasting.
Are your products suitable as gifts?
Absolutely! Our keychains come in cute, giftable designs perfect for birthdays, holidays, or just because. We also offer gift-ready packaging.
How do I care for my keychain?
Keep your keychain away from water and harsh chemicals. Wipe clean with a soft, dry cloth to maintain its appearance.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please visit our Refund Policy page for full details.
My item arrived damaged. What should I do?
We're so sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage, and we'll make it right.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment system. We never store your payment details.
Still have questions?
Don't hesitate to reach out — we're happy to help! Visit our Contact page to get in touch with our team.